I have a requirement in Solution Manager Service Desk 7.1 SP10 to send email to Reporter when status of ticket changes I followed steps mentioned in below link by Dolores Correa , but didnot get to see any "action" trigering email , after changing status of the message http://scn.sap.com/people/dolores.correa/blog/2007/09/18/sending-e-mail-from-support-message T-Code: SPPFCADM Select appl. CRM_ORDER Enter into action profile SLFN001_ADVANCED and created action definition Z_SEND_MAIL_VIA_ACTION_SENDER Schedule Automatically Partner Dependant - SLFN0002 (Reorted by ) Determination Technology - Determination Using Conditions that Can Be Transported Rule Type - Workflow Conditions Action Merging - Max. 1 Action for Each Action Definition Processing type- Smart Forms Mail Form Name - CRM_REMINDER_MAIL_01 Processing Class - CL_DOC_PROCESSING_CRM_ORDER Processing Method - CRM_ORDER_EXEC_SMART_FORM Archive Mode - Mail only After defining action definition back to T.Code SPPFCADM Select appl. CRM_ORDER and Condition configuration For SLFN0001_ADVANCED, created action profile defined in the previous step (Z_SEND_MAIL_VIA_ACTION_SENDER) As mentioned in about link by Dolores Defined new Start condition for action profile : Name: Send_Mail Object Type: BOR BUS2000223 Start condition : &CRM Service Request.User Status& = E0002SLFN0001 Schedule Condition : No Condition (Seen as Fulfilled) I dont know what I missing here due to that email is not getting triggered and cannot even see any email action in "Action" tab of Support Message if I am not wrong I have to make changes on SLFNxxxx related transaction type for "Service desk ", not in SMIN transaction type which is for Incident Management Please help Thanks Regards Jain Pankaj
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