Couple of admin things out of the way 1st:
1) If this is an urgent issue, please consider creating a phone incident here:
Crystal Single Case Technical Support - SAP Business Objects US Online Store | SAP Online Store
SCN is a community forum and you may get an answer, or not. It may be timely, or not...
2) Generally, bold facing, use of colors, etc., is frowned upon - in any forum (I edited your OP). For more details, please see the SCN Rules of Engagement
Now, to your issue:
Some good info provided, but the most critical part is missing;
Version of CR / BI / BO?
What database?
How are you connecting to the database.
You saying that the reports are in Enterprise Session, makes me think that you may be using BI / BO, but that is just a guess... However if you do have BI / BO, yo should be able to log a support incident via the SAP Service Market Place (SMP) (?).
- Ludek
Senior Support Engineer AGS Product Support, Global Support Center Canada
Follow us on Twitter